Frequently Asked Questions (FAQ)

Below are some frequently asked questions, as well as contact information, should you have further questions not answered here.


What’s your return policy on Nerium products?

Nerium International™ is sure you will be happy with your order. However, if for any reason you wish to return your product, we gladly offer a 30-day, money-back satisfaction guarantee to all Retail and Preferred Customers. If you're dissatisfied with any product for any reason, you may return the item in its original packaging, along with the original invoice, to me within 30 days of the purchase for a full refund of the purchase price minus shipping. The Customer is responsible for the cost of return freight.

You must contact Nerium International by ticket at neriumsupport.com or by phone at 855-463-7486 to obtain a Return Merchandise Authorization (RMA) Number. An RMA Number is valid for ten (10) business days.

The RMA Number must be written on the outside of the return shipping box and a completed Return Authorization form must be included in the return package. A refund will be processed within 10 business days following the receipt of an authorized return. All refunds will be in U.S. Dollars. If a package is returned without an RMA, the refund may be refused or delayed.

Returns will not be authorized due to an Auto-Delivery Order not being cancelled in time. An Auto-Delivery cancellation form must be submitted at least five (5) business days prior to the next scheduled Auto-Delivery Order process date. For additional information or assistance in processing a return, please contact the Brand Partner from whom the product was originally purchased, or the Nerium International Support Department at neriumsupport.com or 855-463-7486 (855-4-NERIUM).


What is Nerium International™?

Nerium International™ was founded on the idea of cutting through clutter and overwhelming choices in the age fighting skincare space to bring people scientifically based, exclusive skincare products.

Nerium is committed to positively impacting as many lives as possible. Our worldwide team of Nerium Brand Partners and employees understand the power our actions have to help people enjoy a happier and healthier quality of life.


How can I become an Independent Brand Partner with Nerium?

The Nerium team is comprised of highly experienced and motivated professionals passionate about a conscious approach to building successful businesses and living fulfilling, happier lives. If you're ready to start your Nerium journey with me, enrollment is quick and easy!

Visit my website to enroll now

Becky Thayer, Editor and Independent Brand Partner for Nerium International

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